What kind of personal information does 4Chaki use?

When you Book an appointment, you are asked for your name, email address and vehicle information. You might also be asked for your home address, telephone number and any additional data like license and Insurance.

To make it easier to manage your appointments and accessories purchase history, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our websites, even if you do not book an appointment, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you book an appointment, our system registers through which means and from which websites you have book an appointment or bought accessories.

We may also receive information about you when you use certain social media services.

Why does 4Chaki collect, use and share your personal data?

Book an appointment:

First and foremost, we use your personal data to complete and administer your online appointment and forward your appointment details to the dealer where you made booking.

Customer service: 

We provide international customer service using our social media account. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you to find appropriate dealer and responding to any questions you might have about your appointment or accessories you have bought

Customer reviews: 

We may use your contact information to invite you by email to write a customer review after your stay. This can help other users to choose the dealer that suits them best.

Account administration:

We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future appointments more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see dealer that you have searched for before, and see other information you have provided about vehicle, license and insurance. It also allows you to see any reviews you have submitted about places you have stayed in.

Marketing activities:

We also use your information for marketing activities, as permitted by law. For example: When you book an appointment with us or set up a user account, we may use your contact information to send you news of similar car products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter, or you can administer your subscriptions through your account (if you’ve created one).

If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.

Other communications:

There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

We may need to respond to and handle requests you have made.

If you have not finalised a appointment online, we may email you a reminder to continue with your appointment. We believe that this additional service is useful to you because it allows you to carry on with a appointment without having to search for the dealer again or fill in all the appointment details from scratch.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with 4Chaki.

We may also send you other material related to your appointments or accessories, such as how to contact 4Chaki. We may also send you material related to upcoming appointments or a summary of previous appointments you made through 4Chaki.

Market research:

We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online automotive related services.

How does 4Chaki use social media?

We use social media to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the 4Chaki website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, 4Chaki uses social media by maintaining accounts and offering apps on several social media sites. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on auto accessories and analysing and enhancing our automotive related services.

We may also enable you to sign in to 4Chaki services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does 4Chaki share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

The appointment you booked:

In order to complete your appointment, we need to transfer relevant appointment details to our vendors who may pick up/drop your car. This may include information such as your name, your contact details, your payment details, additional services and any preferences you specified when making an appointment. This information may also be used by 4Chaki or the accommodation providers to give you personalized offers related to the appointment or accessories.

Competent authorities: 

We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

How does 4Chaki use customer reviews you share with us?

After your experience at 4Chaki, you will be invited to submit a customer review. This invite may ask for information about the service, customer satisfaction, and overall experience. By completing a customer review, you are agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant dealer information page on our websites, in our mobile apps, in our social media accounts and in social apps, to inform other users about the quality and services at the dealer.

If you indicate that a customer review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize customer reviews.

CONSENT TO USE DATA

1.You agree that the Company and any third-party service providers it engages, may, in accordance with its privacy policy, collect and use your information and technical data and related information.

2.The Company may use information and data pertaining to your use of the Services for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Website and transfer the same to its group companies and service providers in furtherance of your access to these Services. You provide your consent to such use and sharing of your information.

3.Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to users in connection with criminal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or bodies.